Returns & Exchanges

At City Winery, we strive for excellence in every bottle and bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or store credit for eligible food and wine items within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your wine or gourmet food items.

• 2.
  Provide Documentation

  Attach clear photos of the damaged product or the incorrect item received, including the shipping label and packaging for quality control purposes.

• 3.
  Await Evaluation

  Our cellar masters and culinary team will review your request within 48 hours to ensure it meets our freshness and safety standards for a return.

• 4.
  Receive Resolution

  Once approved, we will ship a replacement bottle or issue a store credit to your account, ensuring your City Winery experience remains seamless.